services

Live Chat & Email Support

live chat and email support

Efficient and Technically Fluent Customer Support – Tailored for Your E-Commerce Needs

At Fair Web Support, I offer personalized chat and email support services designed specifically for WordPress and Shopify-based online stores. With 3 years of experience in post-sales communication and technical troubleshooting, I help businesses deliver fast, clear, and human-centered customer service

 

What I Offer:

 

Email Support 

  • Timely responses to customer inquiries, complaints, and order issues

  • Order tracking, refund coordination, and product information delivery

  • Professional tone with a friendly, brand-aligned voice

  • Inbox management and ticket categorization (Freshdesk, Zoho, Gmail, etc.) 

Live Chat Support

  • Real-time assistance for website visitors via Tawk.to or your desired software

  • Troubleshooting checkout issues, login problems, and product variant errors

  • Proactive engagement to reduce cart abandonment and increase conversions

  • Seamless escalation to email or CRM when needed

Platform-Specific Expertise

  • WordPress: Plugin conflicts, form errors, login issues, content updates

  • Shopify: Variant visibility, checkout bugs, theme glitches, fulfillment delays

  • Familiarity with CRM tools, ticketing systems

Why Work With Me?

  • Human-first communication: I write like a real person, not a script

  • Technical depth: I don’t just forward issues — I investigate and resolve them

  • Brand consistency: I adapt my tone to match your store’s personality

Bonus Features

  • Weekly summary reports of ticket trends and customer feedback

  • 1-week free trial for new clients to experience the quality firsthand

  • Optional integration with your existing CRM or helpdesk system

Hourly Rate

$1.5 USD per hour Ideal for startups, solo founders, and e-commerce stores looking for reliable support without breaking the budget.

 

Working Hours

Available: 17:00 – 00:00 (UTC+0) This schedule covers evening and night shifts in the UK and EU time zones, making it perfect for businesses that need after-hours coverage.

 

Whether you need help with live chat, email support, or website updates, I’m here to assist during your busiest hours — when most support teams are offline.

 

Contact

Website Management

Web Site Management

I provide hands-on website support to keep your online presence smooth, secure, and up-to-date — so you can focus on growing your business.


 What’s Included

  • Content Updates: Blog posts, product descriptions, banners, and more — updated quickly and accurately.

  • Plugin & Theme Maintenance: Regular checks, updates, and troubleshooting to keep your site running smoothly.

  • Speed & Performance Optimization: I monitor loading times and apply fixes to improve user experience.

  • Basic SEO Tweaks: Meta tags, alt texts, and structure improvements to help your site rank better.

  • Security Monitoring: I keep an eye on suspicious activity and ensure your site stays protected.

  • Backup & Restore Support: Regular backups and quick recovery in case anything goes wrong.